What is call masking and how does it protect my privacy?
Call masking uses a dedicated business number for client communications instead of your personal number, keeping your contact details private while maintaining professional client relationships.
How do I choose the right call masking plan for my business?
Select from three plans based on your call volume needs: Small ($19 AUD/100 minutes), Medium ($55 AUD/300 minutes), or Large ($175 AUD/1000 minutes). The system automatically refills when you have less than 5 minutes remaining.
Where can I access my call history and recordings?
Your call history is available in the Call Masking section, showing caller details, date, time, duration, and recording access buttons when available.
How do I purchase and set up a phone number for SMS?
Click the “Purchase a Number” button, select your preferred number, and it will appear in your company numbers list at $10.50 per month. You can then select it as your display number from the dropdown menu.
Can I use the same number for both calls and SMS?
Yes, purchased numbers work for both calls and SMS communications, providing a consistent contact point for your clients across all communication channels.
How do I change my display number for outgoing communications?
Use the “Display Number” dropdown to select which of your purchased numbers will show when contacting clients.
What happens when I run out of call minutes?
The system automatically refills your minutes when you have less than 5 minutes remaining, ensuring uninterrupted service for your business communications.
How do I cancel or remove a phone number I no longer need?
Simply click the “Remove” button next to the number you wish to cancel in your Company Numbers list.